Certified Appraisals, Inc. Blog

Is Customer Service Dead?
April 25th, 2012 12:55 PM

We are all customers at one time or another, in our professional as well as our personal lives. Whether we go to a store, a car dealer, place an order over the phone, or have contractors do work in our homes, we expect to be treated with courtesy, respect, and general professionalism. All too often, however, we do not get the service that we should. What we often come across are employees that seem unconcerned and disinterested with what our needs are. When you are in a service providing industry, it is expected to have those employees strive and work to their utmost capability in order to ensure the customer's satisfaction. There are those select few out there, but it no longer seems the "norm".

In the appraisal industry, like any other customer oriented business, servicing your clients should always be in the forefront of your mind. How you service your clients represents who you are and how you conduct your business. Your goal should be to provide the very best work while presenting yourself with integrity. There is something to be said for "treat others how you would like to be treated." When you conduct yourself in a professional manner you are telling your clients that you have pride in what you do, and this will keep them coming back. If you treat your customers with anything less, you are telling them that they are not getting the best that they can get or deserve.

There is a lot of competition out there. If you want to be at the top and stay there, no matter what business you are in, you need to work hard and show your customers and clients that they are important. Go the extra mile and see the rewards that you will reap. If not, they won't be coming back any time soon.


Posted in:General
Posted by John Cordasco on April 25th, 2012 12:55 PMPost a Comment

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